Welcome to

Bidbury Infant School

If you are unhappy about something and would like further explanation or actions please speak to the relevant member of staff as soon as you have a concern. In most cases the best person to contact first is your child’s class teacher.


If you are still worried or concerned, one of our Senior Leadership Team will be happy to talk to you at a mutually convenient time.  Please contact the school office to make an appointment.  This will ensure that your complaint is dealt with and resolved as soon as possible.


We will always work hard to resolve any issues with you and, if they can’t be resolved informally, you can then make a formal complaint in writing to the Headteacher, who will then investigate and respond to the complaint.


If matters are still not resolved, or if your complaint is about the Headteacher, then you will need to follow the school's Complaints Policy.  This will explain what you should do next.


Complaints Policy - June 2024